FAQs & Policies

I want booking with Shireworks to feel simple, clear, and comfortable. If you have a question that isn't answered here, please don't hesitate to reach out

Frequently Asked Questions

  • Not at all!

    You don't need to tidy up, declutter, or prepare in any special way before we meet. Shireworks is designed for people who feel overwhelmed. My goal is to meet you where you're at and help you create a space that better supports your daily life

  • That's completely okay.

    If you're unsure, feel free to reach out before booking. We can talk through your goals together and decide which service is the best fit. There's never any pressure to book.

  • Life happens.

    If you need to cancel or reschedule, please let me know at least 24 hours before your appointment. Changes made with at least 24 hours' notice can be rescheduled without penalty.

    Appointments cancelled with less than 24 hours' notice are subject to a 50% late cancellation fee.

  • For virtual appointments, I'll wait up to 15 minutes for you to join or contact me.

    If you're experiencing technical difficulties, please send me an email as soon as you're able. If we've been in contact and it's clear you're making a reasonable effort to join the session, we'll work together to find the best solution.

    If I don't hear from you within 15 minutes, the appointment will be considered a no-show and handled under the late cancellation policy.

  • You can reach me anytime using the contact form on the website or by emailing ShireworksServices@gmail.com.

    I aim to respond within 1–2 business days.

Policies

  • Payment is required at the time of booking. This helps keep scheduling simple and allows me to dedicate my time and attention to each client without additional administrative back-and-forth.

  • Please choose a quiet location with a reliable internet or phone connection whenever possible.

    If technical issues arise, we'll work together to find the best solution within the scheduled appointment time.

  • Appointments cancelled or rescheduled with at least 24 hours' notice may be moved without penalty.

    Appointments cancelled with less than 24 hours' notice are subject to a 50% late cancellation fee.

    If I ever need to reschedule due to illness or an emergency, you'll be offered the next available appointment or a full refund.

  • I'll wait up to 15 minutes for you to arrive or join a virtual session.

    If technical issues arise, please contact me as soon as possible so we can determine the best way to proceed.

    If I don't hear from you within 15 minutes, your appointment will be considered a no-show and treated as a late cancellation.

  • Refunds are not available after a service has been provided.

    If something didn't feel right, please reach out. I'm always open to thoughtful feedback and will do my best to resolve concerns fairly.

  • You may receive a short follow-up email after your session. Your feedback helps me improve my services and better support future clients.

  • Shireworks provides organizing guidance and practical systems support designed to help you create spaces that better support your daily life.

    These services are educational and practical in nature and are not a substitute for counselling, therapy, or mental health services. If I believe another type of support would better meet your needs, I'll share that honestly and respectfully.

  • Your privacy is important to me.

    Any personal information you share during consultations or sessions will remain confidential and will only be used for the purpose of providing Shireworks services, unless required by law.

  • If a session is purchased as a gift, the recipient decides how the session is used. Their goals, comfort, and consent always come first.

  • Referrals are one of the greatest compliments I can receive.

    If you recommend Shireworks to someone who may benefit, thank you for placing your trust in me.